FAQ

 

What types of products do you offer?

At Seoulful Expressions, we offer a curated selection of exclusive K-Pop merchandise, including stylish concert tees and functional accessories. Our products celebrate your favorite artists, like ATEEZ, BTS, Stray Kids, and Blackpink, allowing you to express your passion for K-Pop in a fashionable way.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's journey on our website or through the shipping carrier's site. If you have any questions about your order, feel free to reach out to us!

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us at 864upstatedesigns@gmail.com to initiate the return process.

Do you offer exchanges?

Yes, we do! The fastest way to get the item you want is to return the original item and make a separate purchase for the new one once the return is accepted. If you have any questions about the exchange process, just let us know!

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We want to make it right for you, so we’ll evaluate the issue and provide a solution as quickly as possible.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we cannot accept returns on sale items or gift cards. If you have any questions about a specific item, please reach out to us!

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed for shipping. If your order has already shipped, you may need to follow our return process instead.